View and analyze your app's ratings and reviews

In Play Console, yous tin see an overview of your app's ratings, individual user reviews, and clustered information about your app's reviews.

Users can charge per unit your app on Google Play with a star rating and review. Users tin just charge per unit an app once, but they can update their rating or review at whatever time.

Tip: If you're a user looking for information on reviews that you've posted, go to the Google Play Assistance Middle.

Browse ratings

Using the Play Panel website

View your app'south ratings data

  1. Open up Play Console and go to the Ratings folio (Ratings and reviews > Ratings).
  2. Scroll the page to view the available ratings data, which is described below.

Annotation: Currently, the rating that users see on Google Play is weighted towards more recent ratings to reflect changes and updates that you brand to your app.

Overview

At the summit of the page, you lot'll see an overview of your app's ratings, which includes:

  • Google Play rating: Your app rating shown to users on Google Play. This is calculated based on your most recent ratings.
  • Lifetime boilerplate rating: Your average rating from when yous first launched your app.
  • Users: The total number of users who have rated your app. Note that users can update their rating at whatever time.
  • Total ratings: Number of ratings your app has received in its lifetime.
    • Note: Full ratings is merely available for apps that have received five or more ratings.
  • Rating vs. peers: How your app'due south rating compares to a recommended ready or a custom peer group that you select.

Compare ratings to peers

Near the superlative of your app'due south Ratings page, in the "Ratings vs. peers" card, select Edit peer group to create a custom peer grouping. Subsequently you create a custom peer grouping, y'all can see how your app compares with other apps on Google Play that you select.

On your app's Ratings folio and on any "Ratings breakdown" card, you can meet how your app's ratings compare with 1 of the apps in your custom peer group past hovering over whatsoever of the app icons displayed on a Ratings vs. peers card.

Performance over time

Under your app's rating summary, y'all can view historical and detailed rating data. You tin can download the data in whatsoever chart you come across using the Download CSV push. This allows you to analyze your information offline.

Utilize the date-range selector to choose what time period you desire your data to comprehend. This covers a range from the last 28 days, to your app's whole lifetime.

Use the menstruum selector to cull how your data is aggregated: daily, every vii days, or every 28 days.

Average rating shows your average rating over each period in your selected appointment range. You can choose if this boilerplate is just for the period (for example the average rating for a given day), or your rolling lifetime average rating (your average total lifetime rating up to that solar day). Your peers' median performance is displayed to assistance y'all compare your app'south quality.

Rating distribution shows the number of each rating that you received over each period in your selected date range. Modify the selector to "Percentages" if yous want to evaluate your normalized distribution, as opposed to absolute numbers received.

  • Tip: by selecting "Lifetime" in the fourth dimension date-range selector, and "Daily" in the period selector, you tin can use the Download CSV pick in "Ratings distribution" to download data on all of the ratings that your app has ever received.

Ratings breakdown

See how many ratings at that place are, and your average rating, across key dimensions:

  • Country/region
  • Language
  • App version
  • Android version
  • Device type
  • Device model
  • Operator

Select Explore on any "Ratings breakdown" menu to run into more data for that dimension, including how your app compares to other apps on Google Play.

  • Average rating: Your app's rating for the selected time period, number of ratings, and breakdown type.
  • Number of ratings: The number of ratings submitted for your app for the selected time period and breakdown type.
  • Share of ratings: How the number of ratings per row compares to your app's total ratings.
  • Peers' median: The average rating for apps in the same Google Play category.
  • Vs. peers' median: How your app's rating compares to apps in the same Google Play category. For example, if your app'southward rating is 3.9 with a difference of +1.2, similar apps take a rating of 2.7.

Using the Play Console app

When you view your ratings data with the Play Console app, you lot'll see your app's boilerplate Google Play rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.

  1. Open the Play Panel app Console app.
  2. Select an app.
  3. Whorl down and tap the "Ratings" bill of fare. To change the appointment range, tap the down arrow Drop-down arrow.

Browse reviews

Using the Play Console website

Meet reviews for production apps

  1. Open Play Console and get to the Reviews page (Ratings and reviews > Reviews).
  2. Make up one's mind how you lot want to browse reviews.
    • Filter: To run into reviews based on certain criteria similar appointment, linguistic communication, reply state, star rating, app version, device, and more than, select from the available filters.
    • Sort: To see reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To expect for specific words in your reviews, use the search box.

See testing feedback

If yous take an app in testing, yous tin admission and answer to user feedback in Play Panel. Beta feedback from users is only visible to you and tin't exist seen on Google Play.

  1. Open Play Console and become to the Testing feedback folio (Ratings and reviews > Testing feedback).
  2. Determine how y'all want to scan your feedback.
    • Filter: To see beta feedback based on sure criteria similar date, language, reply state, app version, device, and more, select from the available filters.
    • Search: To look for specific words in your feedback, use the search box.

Using the Play Console app

Review format

Reviews are automatically translated to the language that you use in Play Panel. To see a review in its original linguistic communication:

  • Using the Play Console website: Next to a translated review, select Testify original review.
  • Using the Play Console app: Next to a translated review, tap the down pointer Drop-down arrow.

On each review, you can see a user's:

  • Star rating for your app
  • User proper noun
  • Timestamp

Some reviews also include:

  • Review title (in bold)
  • Device/app version details (e.grand., manufacturer, screen size, Bone, version code, and language)
  • Helpful votes from other users

  • A history of your replies and any changes a user makes to a review afterward you reply. To show all replies separately, click Hibernate history at the top of a review.

Notation: Ratings and reviews include different versions of the same bundle. App ratings don't start over when you publish a new version of your app.

Clarify your reviews

To help you target the about impactful improvements to your app or game, you can view top trends and issues that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site.

To see top trends and issues for your app, open Play Console and go to the Reviews analysis folio.

The following features are available on the web version of Play Console.

Review highlights: see popular themes in your app's reviews

In the "Highlights" section, you'll see terms and user quotes that surface regularly in reviews written in English language. Highlights update regularly to allow you know about the latest user experiences with your app.

We use machine learning algorithms to create highlights and employ filters to make sure only the near relevant reviews are included.

  • For highlights to be available, your app needs to have enough similar reviews effectually more than one theme or topic.
  • Users tin meet your app's highlights on its Google Play store listing.

Benchmarks and topics: encounter how different topics touch your app rating

In the "Benchmarks and topics" department, y'all tin can run across how users review your app in relation to specific categories. This tin can help y'all identify and understand trends in your app'due south reviews. The two reports, benchmarks and topics, clarify how each topic impacts your overall app rating.

Whatever data available within your "Benchmarks and topics" department is only visible in Play Console and isn't visible to users.

Types of reports

  • Benchmarks: In the benchmarks section, you'll see how users charge per unit your app across a series of static categories used to mensurate all apps in the same Google Play category (eastward.grand., Wellness & Fettle or Lifestyle). The benchmarks report is available for reviews written in English.
  • Topics: In the topics department, yous'll meet a dynamic list of terms mentioned in reviews specific to your app. The topics report is available for reviews written on devices using English, German, Hindi, Italian, Japanese, Korean, Portuguese, or Spanish.

Data points for your app

At the top-right of the "Benchmarks and topics" section, you can change the time catamenia for your report. You can too filter results by antiquity. When viewing your data, you'll see the following information:

  • Common topic: A fixed set of topics relevant to well-nigh apps in the same Google Play category. Mutual topics include:
    • Pattern: Reviews that mention the app's visuals (east.g., graphics, beautiful game, looks good, etc.)
    • Privacy: Reviews that mention the power to control information collected
    • Contour: Reviews that mention the app's signup feel (east.chiliad., login, can't logout, signup, etc.)
    • Resource usage: Reviews that mention the app'south touch on on hardware consumption (e.m., battery, memory, data, etc.)
    • Speed: Reviews that mention the app speed (eastward.thousand., lags, ho-hum, fast, etc.)
    • Stability: Reviews that mention app failures (e.grand., crashes, bugs, freezing, etc.)
    • Uninstalls: Reviews that mention user reasons for uninstalling an app (e.yard., uninstall, uninstalling, uninstalled)
    • Update: Reviews that mention the latest app version (e.chiliad., version, update, etc.)
    • Usability: Reviews that mention how users feel the period of the app (east.one thousand., easy to employ, hard to navigate, user friendly)
  • Topic: A dynamic set of topics that users mention most frequently specific to your app.
  • Average rating: The most negative reviews will be cherry with a rating of ane. The about positive reviews will be green with a rating of 5.
  • Number of reviews: The number of reviews associated with that topic. The line chart displays the change in volume over the length of time selected.
  • Consequence on rating: Any carmine bars are bringing down your rating, and green bars are improving your rating. The width of the colored bar shows how much that topic impacts your overall rating.

Peer benchmarks

In addition to the information for your app, benchmarks show how your app compares to others in the same Google Play category.

  • Rating vs. peers: How your rating compares to apps in the same Google Play category. For instance, if your app's rating for design is 3.9 with a benchmark difference of +1.2, like apps take a rating of 2.7.
  • Number vs. peers: How the number of reviews per topic compares to apps in the aforementioned Google Play category. For example, if your app has 1,000 reviews for stability with a volume difference of 0.5x, similar apps have an average review book of 2,000.

Updated ratings: see how users update ratings and reviews over time

In the "Updated Ratings" section, you'll come across how users have updated their ratings and reviews over the time period selected.

Types of updates from users

  • With replies: In this row, you'll see information related to users who updated their rating or review after receiving a reply to their original review.
  • Without replies: In this row, you'll see data related to users who updated their rating or review without receiving a answer to their original review.

Data points for your app

  • Returning users: Number of users who returned to Google Play to update their original rating or review.
  • Updates to ratings: Upon returning to Google Play, the "changes to ratings" section shows whether users increased, decreased, or maintained their original rating. You can use the colored bars to run into how replying to reviews impacts changes to your app'due south rating.
    • Ruby-red: The scarlet department shows the per centum of users who lowered their original rating.
    • Grey: The grayness department shows the percentage of users who left their original rating unchanged.
    • Green: The green section shows the percentage of users who increased their original rating.
  • Average rating modify: Average change to the app's rating from returning users.

Respond to reviews

To reply to reviews from Play Console, make sure you have the "Respond to reviews" permission. You tin can write 1 public reply for each user review of your app. You tin can edit your reply to a review at any time.

After yous reply to a user'due south review, they receive a push button notification and an email notification.

Email notifications include the following information:

  • Name of your app
  • Appointment of the user'southward review
  • User's rating & review of your app
  • Your respond
  • Link to contact you by email (using the contact electronic mail address listed on your app's store listing page)

For best practices on engaging with your users through reviews, visit the Android Developers site.

Using the Play Panel website

When y'all're replying to a review, you lot can type your ain answer or select a suggested reply, which is a response based on a user's review. If you choose to use a suggested reply, you can edit it before publishing your response.

Suggested replies are only available for recent reviews written in English for developers who view Play Panel in English. Suggested replies aren't available for reviews that you've already replied to.

Here's how to respond to a review:

  1. Open up Play Console and become to the Reviews page (Ratings and reviews > Reviews).
  2. In the "Your reply" field below a review, type your response or select a suggested reply.
    • If you select a suggested answer and y'all oasis't added contact information to use in suggested replies before, blazon a phone number, email address, or website.
  3. Select Publish Answer.

Note: To update your contact information used in suggested replies, visit your Account details page.

Using the Play Panel app

Using the Answer to Reviews API

With the Answer to Reviews API, y'all can retrieve and reply to reviews using third-party services like Zendesk and Conversocial or build your own custom integration.

As a courtesy to other developers, the Respond to Reviews API enforces several quotas. To asking an API quota increment, fill out this course.

For more than data, become to the Google Developers site.

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your utilize of Google Play is governed by the Google Play Business concern and Program Policies.

Please follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should directly address the user's comment in a clear, valuable and true manner. Try to address the user's comment within the text of your reply.
  • Be squeamish: These are your users and you want to aid them find a resolution, not burn down bridges. Exercise non mail service content that is abusive, mean, dismissive, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments. You demand to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users do not find solicitations and promotions relevant or useful.
  • Keep it clean: Don't mail content that is sexually explicit or contains profanity.

The utilise of this feature is a privilege, not a right. Failure to detect the above guidelines and any other Google Play terms, may result in a suspension of your application, or Google Play programmer account as outlined in the Google Play terms.

Written report inappropriate reviews and comments

Sign up for review notifications

To receive email notifications when users write new reviews, update existing reviews, or submit new testing feedback, yous can prepare up your notification preferences.

To learn more about e-mail notifications, go to manage your programmer business relationship information.

Download reports from Google Deject Storage

You lot can access and download reports as CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files.

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